Reference

How Our Legal Terms Protect Your Account

Everything on cina787 — from how your account is opened to how your DANA, OVO, or GoPay wallet is handled — is governed by clear, written terms.

Account TermsPrivacy & Data PolicyPayment Conduct RulesUser Rights & RequestsJurisdiction-Dependent Access
cina787 How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how our terms apply to your account, our support team handles legal and policy queries directly — no automated deflection. Whether it is a data request, a dispute about a transaction processed via OVO or DANA, or a question about account closure, you can reach us through the channels below. We keep a record of every policy-related contact so your query has a traceable history from first message to resolution.

Live Chat Support Open the chat window from your account dashboard. For legal and policy queries, select the Account & Policy category so the right team picks it up without delay.
Email for Policy Requests Send formal data requests or legal notices to our support email. Include your account ID and the specific policy matter so we can respond accurately and on record.
In-Account Help Centre The Help Centre inside your account lists current policy documents, recent updates and direct links to submit a data access or deletion request without contacting support manually.
ACCOUNT INTEGRITY

How We Handle Data, Cookies and Account Security

Your account security is built around verified identity, not just a password. When you log in, a one-time PIN is sent to your registered mobile number — that step keeps your session tied to a device you control. Our cookie policy covers session cookies required for the platform to function and analytics cookies that you can opt out of through the Privacy settings in your account dashboard. Data we hold is limited to what your account activity generates; we do not build profiles from third-party data sources.

Data You Can Access You can request a full export of the personal data linked to your account at any time. Submit the request through the Help Centre and we will process it within the period set by applicable policy.
Cookie Controls Session cookies keep your login active and your wallet preferences saved. Analytics cookies are optional — you can turn them off under Privacy in your account settings without affecting core platform functions.
Account Closure and Retention Closing your account does not erase all records immediately. Transaction data linked to DANA, OVO or GoPay payments is retained for the period required by applicable rules before permanent deletion.
Who to Contact for Changes To update personal details, dispute a data record, or request deletion, contact us via the support email with your account ID. Changes to payment-linked data may require an additional identity verification step.

Common Legal Questions from Our Users

These are the questions we hear most often about our legal terms, account rights and data practices. If yours is not here, the Help Centre inside your account carries the full policy documents and a direct contact form for anything more specific.

Access depends on your local law and eligible region. Where local law restricts or prohibits access to platforms like ours, those restrictions apply and take precedence over anything stated in our terms.

We hold the data you provided at registration, your transaction history including DANA, OVO and GoPay activity, and session logs. You can request a full export through the Help Centre at any time.

Send a request to our support email with your account ID and details of the record you want updated or removed. Payment-linked data may require an identity verification step before changes are processed.

Data is kept for the period required by applicable rules for the region where access is permitted. After account closure, transaction records are retained for that period before being permanently deleted.

Session cookies are required for the platform to work and cannot be disabled. Analytics cookies are optional and can be turned off through the Privacy section in your account settings without losing any core functionality.

For legal or policy disputes — including transaction queries and data complaints — use our support email and include your account ID. Every legal contact is logged and tracked to resolution by our policy team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.