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How cina787 Handles Your Personal Information

Your account data stays with us — not shared, not sold, and handled with the same discretion we apply to every part of this platform.

Account data protectedDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention policyContact us to update your records
cina787 How cina787 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold on your account, request a correction, or ask us to delete information that is no longer needed, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email to our privacy contact address, or through the help desk available during our listed support hours. We aim to respond to data requests within the timeframe required under applicable local law.

Live Chat Support Open your account dashboard and start a live chat session. Our team will verify your identity and handle your data request from there.
Email Privacy Request Send your data access or deletion request by email. Include your registered account name and the e-wallet linked to your account — DANA, OVO or GoPay.
Help Desk Ticket Submit a support ticket through the help desk inside your account. Mark the subject as a privacy matter so it routes to the right team without delay.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply security controls at the account and infrastructure level to keep your data protected. Encryption is in place for data in transit, and access to personal account records is restricted to authorised team members only. Below is a breakdown of the four main areas we want you to understand clearly.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your settings. You can manage cookie permissions through your browser at any time.

Payment Data Retention

Transaction records tied to DANA, OVO or GoPay deposits are retained for as long as required by our internal audit and legal compliance obligations, then securely deleted.

Account Security Controls

Login access is protected by OTP verification sent to your registered mobile number. If you notice unrecognised session activity, contact support immediately to lock your account.

Data Correction Requests

You can request an update to your stored personal data at any time. Verified requests are processed by our team; account wallet details linked to DANA or OVO must be re-confirmed via OTP.

Common Questions About Your Data and Rights

These are the questions we hear most often about how we store and use your personal information. If your question is not covered here, our support team can address it directly through live chat or a help desk ticket.

We collect your name, contact details, device session data, and transaction records tied to your payment method — DANA, OVO or GoPay — to operate your account and process payments accurately.

We share data only with service partners directly involved in running your account, such as payment processors for DANA and OVO. Those partners are contractually restricted from using your data for other purposes.

We retain your account and transaction data for as long as needed to meet internal audit requirements and applicable legal obligations. Data no longer required is securely deleted on a scheduled basis.

Yes. Submit a data access request through live chat or email with your registered account name and linked e-wallet. We will respond within the timeframe applicable under local law where you are eligible.

Open a help desk ticket or contact us by email, marking your request as a data deletion matter. Identity verification via OTP to your registered number is required before we process any deletion.

Payment data flowing through DANA, OVO and GoPay is handled by encrypted channels and processed only by authorised payment partners. We do not store your full e-wallet credentials on our side.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.